IOP print book delivery and shipping is fulfilled by our trusted fulfilment partner, NBN International. Various purchase options are made available at checkout, and all costs are calculated in your final order total.
If your item is yet to be published, you can place a pre-order, but payment will not be taken until the title is in stock and your order can be fulfilled. You will be notified when the title is in stock, and the order will be processed.
Electronic purchases (ebooks) are fulfilled by our trusted fulfilment partner, NBN International, and can be downloaded immediately upon payment from the confirmation screen or accessed via an e-mailed link in your confirmation e-mail. Please note that NBN International partner with VitalSource to read ebooks fulfilled via their checkout. If you already have a VitalSource Bookshelf account, you can log in there and see the purchase in your Bookshelf. Alternatively, you can access the ebook directly upon purchase as explained above.
Should you have any queries about e-reading or electronic purchases, please contact: firstname.lastname@example.org
For all general sales and order related enquiries, please contact: email@example.com
IOP print books and ebooks are non-returnable and non-refundable.
Am I eligible for a discount code?
Yes, if you are an IOP ebooks author, or current and active member of the following societies:
Please check with your relevant society membership department for your discount code, or for enquiries regarding eligibility.
If you are a book author who has published with us and would like a reminder of your Bookstore discount code, please contact firstname.lastname@example.org.
Using your discount code
Discount codes can be applied at checkout, and the order total will automatically change to reflect the value of the code applied. If the order total fails to change, please try refreshing the page.
NOTE: Codes are case-sensitive and should be entered exactly as they appeared when sent to you. Only single codes can be used at any one time.
If you should experience any issues applying your discount code, please contact email@example.com.
How do I access my ebook purchase?
Electronic purchases (ebooks) can be downloaded immediately after payment, direct from the confirmation screen. Alternatively, you can access your ebook via the link in your confirmation e-mail, or if you already have a VitalSource Bookshelf account, you can log in there and see the purchase in your Bookshelf account. Please note that IOP ebooks are supplied by VitalSource, and as such, you can read them on their Bookshelf application. If you do not have a VitalSource Bookshelf account yet, you will need to create one before accessing your ebook via the Bookshelf. You can create an account here: https://bookshelf.vitalsource.com
What is VitalSource Bookshelf?
VitalSource Bookshelf is an online ebook platform that is used by publishers across the globe to provide access to ebook purchasers of their content. Within the platform, you can download and read purchased ebooks across a variety of associated vendors, all linked to a single account. You are also able to access your ebooks on the go by downloading the VitalSource app to your mobile device or tablet. To visit the support page for VitalSource bookshelf, you can visit: https://support.vitalsource.com
How do I get started with VitalSource Bookshelf?
Please visit the VitalSource Bookshelf support page for more information: https://support.vitalsource.com
How do I download VitalSource Bookshelf?
Details on how to download the VitalSource Bookshelf application can be found here: https://support.vitalsource.com/hc/en-us/articles/201344733-Download-Bookshelf.
Which devices can I read my ebook on?
Read IOP ebooks via the VitalSource Bookshelf on any computer, tablet or mobile phone. VitalSource Bookshelf is compatible with both Macs and PCs as well as iOS, Android, Kindle Fire, and Chromebook devices.
Can I read my ebooks offline?
Yes, absolutely! Download your ebooks and read offline or on the move.
What about accessibility?
VitalSource have a long-standing commitment to meeting the needs of learners of all abilities and are committed to providing access to content for all users when, where, and how they need it. Learn more about accessibility here: https://get.vitalsource.com/accessibility/intl.
For enquiries relating to sales and orders, please contact: firstname.lastname@example.org.
For enquiries relating to ebook purchases and e-reading, please contact: email@example.com
For any other enquiries or feedback related to IOP ebooks, or the IOPP Bookstore, please contact: firstname.lastname@example.org.
For all other enquiries, please see our IOP Publishing contact us page: https://ioppublishing.org/contacts